Data protection policy


The following data protcetion policy applies to the use of the website (hereinafter "Website").
We attach great importance to privacy. The collection and processing of your personal data are carried out in compliance with the applicable data protection regulations, in particular the General Data Protection Regulation (GDPR). We collect and process your personal data in order to offer you the above-mentioned portal. This statement describes how and for what purpose your data are collected and used and what options you have in relation to personal information.
By using this site, you consent to the collection, use and transfer of your information in accordance with this Privacy Policy.

1. Responsible body

Responsible body for the collection, processing and use of your personal data within the meaning of Art. 4 No. 7 GDPR is:

KIENER Verlag e.K.
Owner: Christl Kiener
Clemensstrasse 6
80803 Munich

If you wish to object to the collection, processing or use of your data by us in accordance with this data Protection policy as a whole or to individual measures, you can address your objection to the above-mentioned responsible body.
You can save and print this data protection policy at any time.

2. General use of the website

2.1 access data
We collect information about you when you use this website. We automatically collect information about your usage and interaction with us and register information about your computer or mobile device. We collect, store and use data about every access to our online offer (so-called server log files). Access data includes:

  •   Name and URL of the retrieved file
  •   Date and time of retrieval
  •   Amount of data transferred
  •   message about successful retrieval (HTTP response code)
  •   Browser type and browser version
  •   Operating system
  •   Referrer URL (i.e. the previously visited page)
  •   Websites accessed by the user's system through our website
  •   User’s internet service provider
  •   IP address and the provider making the request.

We use these log data without assigning them to you or other profiling for statistical evaluations for the purpose of operating, securing and optimizing of our online offer, but also for the anonymous recording of the number of visitors to our website (traffic) and the extent and nature of the use of our website and services, as well as for billing purposes, to measure the number of clicks received from cooperation partners. Based on this information, we can provide personalized and location-based content, analyze traffic, troubleshoot and improve our services. We reserve the right to retrospectively review the log data if, on the basis of concrete evidence, there is a legitimate suspicion of unlawful use. We store IP addresses in the logfiles for a limited period of time, if this is necessary for security purposes or for the provision of services or the billing of a service, eg. if you use one of our offers. After the termination of the order process or after receipt of payment, we will delete the IP address if it is no longer required for security purposes. We store IP addresses even if we have a specific suspicion of a crime in connection with the use of our website. In addition, as part of your account, we save the date of your last visit (for example, when registering, logging in, clicking links, etc.).

2.2 E-Mail contact
If you contact us (eg. via the contact form or e-mail), we will save your details for the processing of the request as well as in the event that follow-up questions arise. We store and use other personal data only if you consent to it or if this is permitted by law without special consent.

2.3 Matomo
On this website, using the web analysis service software Matomo (, a service of the provider InnoCraft Ltd., 150 Willis St, 6011 Wellington, New Zealand, ("Mataomo") based on our legitimate interest in the statistical analysis user data are collected and stored for optimization and marketing purposes. From this data, pseudonymised usage profiles can be created and evaluated for the same purpose. Cookies can be used. Cookies are small text files stored locally in the cache of the site visitor's Internet browser. The cookies enable, among other things, the recognition of the Internet browser. The data collected by Matomo Technology (including your pseudonymized IP address) will be processed on our servers.
The information generated by the cookie in the pseudonymous user profile is not used to personally identify the visitor to this web site and is not merged with personal data about the bearer of the pseudonym.
If you do not agree to the storage and evaluation of this data from your visit, then you can object to the storage and use of the following at any time by mouse click. In this case, a so-called opt-out cookie is stored in your browser, with the result that Matomo does not collect any session data. Please note that the complete deletion of your cookies will result in the opt-out cookie being deleted as well and possibly re-activated by you.

2.4 Cookies
We use so-called session cookies to optimize our online offers. A session cookie is a small text file that is sent by the respective servers when visiting a website and stored on your hard disk. This file as such contains no personal information and will be deleted after you close your browser. Session cookies serve for example, you can use the shopping cart feature across multiple pages.
We also use a small amount of persistent cookies (also small text files stored on your device) that remain on your device and allow us to recognize your browser the next time you visit it. These temporary or permanent cookies (lifetime 1 month to 10 years) are stored on your hard disk and delete themselves after the specified time. So we can present you our offer in a more user-friendly way, more effectively and more savely. For example, we can show you information tailored to your interests on the page.
The cookies we use only store pseudonymous data. If the cookie is activated, it will be assigned an identification number and no assignment of your personal data to this identification number will be made. Your name, IP address or similar data that would allow the cookie to be associated with you will not be included in the cookie. Based on the cookie technology, we only receive pseudonymous information, for example, which pages of our shop were visited, which products were viewed, etc. You can set your browser so that you are informed in advance about the setting of cookies and decide on a case-by-case basis You may choose to opt-out of cookies for certain cases or generally, or to prevent cookies altogether. This can limit the functionality of the website.

2.5 links
Our website contains links to other websites. Please note that we are not liable for the data protection practices of other websites. We advise you to read carefully the data protection statements of each website that collects personal information. This data protection policy applies only to information collected on our website.

2.6 Legal basis and duration of storage
The legal basis for data processing according to the preceding paragraphs is Article 6 (1) (b) and (f) GDPR. Our interests in data processing include, in particular, ensuring the operation and security of the website, investigating the way the website is used by visitors, and simplifying the use of the website. We need the session cookies to be able to offer you the shopping cart system in our online shop.
Unless specifically stated, we store personal data only as long as necessary to fulfill the purposes intended.

3. Use of our online shop

Furthermore, we collect and use so-called inventory data. These are data which you need to be to use our online store. The data collected by us will be treated confidentially, transmitted in encrypted form and not disclosed to third parties except for the purpose of mediation. In addition to what is requested to complete an order, we will use your personal information only with your consent.

3.1 Customer account
We do not use a shop system with a customer account. Rather, you submit an order via an order form to us. We then process the data transmitted to us manually.

3.2 Use of Inventory Data
We process the basic, communication and payment data you provide us in order to process your order. We need your e-mail address so that we can confirm the order and communicate with you. Furthermore, you will receive your order and shipping confirmation via your e-mail address.
We will only disclose or otherwise transfer your personal data to third parties if this is necessary for the purpose of contract execution or settlement, or if you have previously consented to this. Service providers employed by us receive the necessary data for order and order processing. Our service providers may only use these data to fulfill their task.
We also use your information to communicate with you about your orders, specific products or marketing promotions and to recommend products or services that may interest you. You may object to the use of your personal data for advertising purposes at all times or for individual measures without incurring other than the transmission costs according to the basic rates. A textual message to the contact details referred to in point 1 (eg e-mail, fax, letter) is sufficient.

3.3 Newsletter
In order to be able to send you our newsletter, we use the so-called double opt-in procedure. Only if you have previously expressly confirmed to us that you wish to receive the newsletter, we will send you an activation e-mail and ask you to confirm that you receive our newsletter by clicking on a link in this e-mail.
You can cancel the registration at any time, without incurring any costs other than the transmission costs according to the basic rates. A textual message to the contact details referred to in point 1 (eg e-mail, fax, letter) is sufficient. Of course, you will also find in every newsletter an unsubscribe link.

3.4 Product recommendations
Apart from the newsletter, we regularly send you product recommendations by e-mail. In this way, we will provide you with information about products from our offers that you may be interested in based on your recent purchases from us. We comply strictly with the legal requirements. You can object to this at any time without incurring any costs other than the transmission costs according to the basic tariffs. A textual message to the contact details referred to in point 1 (eg e-mail, fax, letter) is sufficient. Of course, you will also find an unsubscribe link in every e-mail.

3.5 Legal basis and duration of storage
The legal basis of the data processing in accordance with the preceding paragraphs are Article 6 (1) (a), (b) and (f) GDPR. Our interests in data processing are in particular the preparation, conclusion and fulfillment of contracts as well as direct mail and product information. We also use your personal information to fulfil the contract between you and us.
Unless specifically stated, we store personal data only as long as necessary or legally required for the fulfillment of the intended purposes.

4. Your rights as a person affected by data processing

Under applicable law, you have various rights regarding your personal information. If you would like to assert these rights, please send your request by e-mail or by post with a clear identification of your person to the address specified in section 1.
Below is an overview of your rights.

4.1 Right to confirmation and information
You have the right at any time to obtain confirmation from us as to whether personal data relating to you is being processed. If this is the case, you have the right to obtain free information from us about the personal data you have stored together with a copy of this data. Furthermore, there is a right to the following information:

  • the processing purposes;
  • the categories of personal data being processed;
  • the recipients or categories of recipients to whom the personal data have been disclosed or are still being disclosed, in particular to recipients in third countries or to international organizations;
  • if possible, the planned duration for which the personal data will be stored or, if this is not possible, the criteria for determining that duration;
  • the right of rectification or erasure of personal data concerning you, or restriction of processing by the controller or a right to object to such processing;
  • the existence of a right of appeal to a supervisory authority;
  • if the personal information is not collected from you, all available information about the source of the data;
  • the existence of automated decision-making including profiling in accordance with Article 22 (1) and (4) GDPR and, at least in these cases, meaningful information about the logic involved, and the scope and intended impact of such processing on you.

If personal data are transmitted to a third country or to an international organization, you have the right to be informed of the appropriate safeguards under Article 46 of the GDPR in connection with the transfer.

4.2 Right to rectification
You have the right to demand immediate correction of incorrect personal data concerning you. Taking into account the purposes of this, you have the right to request the completion of incomplete personal data, including by means of a supplementary statement.

4.3 Right to cancellation ("Right to be forgotten")
You have the right to ask us to delete your personal information without delay, and we are required to delete your personal information immediately if one of the following applies:

  • The personal data are no longer necessary for the purposes for which they were collected or otherwise processed.
  • You revoke your consent on which the processing was based in accordance with Article 6 (1) GDPR (a) or Article 9 (2) (a) GDPR and there is no need for any other legal basis for the processing.
  • You object to the processing in accordance with Article 21 (1) of the GDPR and there are no legitimate reasons for the processing, or you object to the processing in accordance with Article 21 (2) GDPR.
  • The personal data were processed unlawfully.
  • The deletion of personal data is required to fulfill a legal obligation under the European Union or national law to which we are subject.
  • The personal data were collected in relation to information society services offered pursuant to Article 8 (1) of the GDPR.

If we have made the personal data public and we are required to delete it, we shall take appropriate measures, including technical means, to inform data controllers who process the personal data, taking into account the available technology and implementation costs, that you have requested that we delete any links to such personal information or copies or replications of such personal information.

4.4 Right to restriction of processing
You have the right to require us to restrict processing if any of the following conditions applies:

  • The accuracy of your personal information is contested by you for a period of time that enables us to verify the accuracy of your personal information.
  • the processing is unlawful and you have objected to the deletion of the personal data and instead require the restriction of the use of the personal data;
  • We no longer need personal information for the purposes of processing, but you need the information to assert, exercise or defend your rights, or
  • You have objected to the processing under Article 21 (1) of the GDPR, as long as it is not certain that the legitimate reasons of our company outweigh yours.

4.5 Right to Data Transmission
You have the right to receive the personal information that you have provided us in a structured, common and machine-readable format, and you have the right to transfer that information to another person without hindrance, provided that

  • the processing is based on consent pursuant to Article 6 (1) (a) of the GDPR or Article 9 (2) (a) GDPR or on a contract pursuant to Article 6 (1) (b) GDPR, and
  • the processing is done using automated procedures.

In exercising your right to data transmission in accordance with paragraph 1, you have the right to ensure that the personal data are transmitted directly by us to another party, as far as technically feasible.

4.6 Right to Object
You have the right, because of your own particular situation, to object at any time to the processing of personal data relating to you pursuant to Article 6 (1) (e) or (f) of the GDPR; this also applies to profiling based on these provisions. We no longer process personal information, unless we can demonstrate compelling legitimate grounds for processing that outweigh your interests, rights and freedoms, or the processing is for the purposes of asserting, exercising or defending legal claims.
If personal data are processed by us in order to operate direct mail, you have the right to object at any time to the processing of personal data concerning you for the purpose of such advertising; this also applies to profiling insofar as it is associated with such direct mail.
You have the right, because of your own particular situation, to object to the processing of personal data concerning you for scientific or historical research purposes or for statistical purposes under Article 89 (1) of the GDPR, unless: , processing is necessary to fulfill a public interest task.

4.7 Automated decisions including profiling
You have the right not to be subjected to a decision based solely on automated processing - including profiling - that will have a legal effect or similarly affect you.
There is no automated decision-making based on personal data collected.

4.8 Right to revoke a data protection consent
You have the right to revoke your consent to the processing of personal data at any time.

4.9 Right to complain to a supervisory authority

You have the right to complain to a supervisory authority, in particular in the European Member State of your residence, employment or the place of the alleged breach, where you consider that the processing of your personal data is unlawful.

5. Data security

We make every effort to ensure the security of your data within the framework of applicable data protection laws and technical possibilities.
Your personal data will be transmitted encrypted by us. This applies to your instructions and also to the customer login. We use the SSL (Secure Socket Layer) coding system, but point out that data transmission over the Internet (for example, when communicating by e-mail) may have security vulnerabilities. A complete protection of the data from access by third parties is not possible.
To safeguard your data, we maintain technical and organizational security measures that we always adapt to state-of-the-art technology.
We also do not guarantee that our offer will be available at specific times; Faults, interruptions or failures cannot be excluded. The servers we use are regularly backed up carefully.

6. Disclosure of data to third parties

In principle, we only use your personal data within our company.
If and to the extent that we engage third parties in the implementation of contracts (such as logistics service providers), these personal data will only be passed on to the extent that the transmission is required for the corresponding service.
In the event of our outsourcing certain parts of the data processing ("order processing"), we contractually obligate processors to use personal data only in accordance with the requirements of the data protection laws and to ensure the protection of the rights of the person concerned.
Data transmission to agencies or persons outside the EU outside of the case referred to in point 2.3 of this Declaration does not take place and is not planned.

Maximilian Greger
Specialist lawyer for copyright and media law

Munich, May 2018